Shipping & Returns
United States | Return Policy
Enjoy $9 flat-rate shipping in United States
There is $9 Flat-Rate Standard Shipping on any orders shipped in the continental United States (and applies to 5–10 Business Day Shipping orders only).
Alternate shipping options:
- Standard Shipping (5–10 Business Days): $9
- Express Shipping (3–5 Business Days): $14.99
- 2 Business Days: $29.99
Shipments to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa and any P.O. boxes are shipped within 1–3 business days via the US Postal Service Priority Mail. Please allow 5–10 business days for delivery. Other delivery options are not available for these destinations. Men's Backstage is proud to offer shipping to APO addresses via USPS service. The delivery time for APO shipments may vary. Customer must follow the USPS guidelines to complete the Address field as following:
- Write out the service member's full name in the address.*
- Include the unit and APO (Air/Army Post Office™) address with the 9-digit ZIP Code™ (if one is assigned). For example...
CPT JOHN DOE
UNIT 2050 BOX 4190
APO AP 96278-2050
SGT ROBERT SMITH
PSC 802 BOX 74
APO AE 09499-0074
SEAMAN JOSEPH SMITH
USCGC HAMILTON
FPO AP 96667-3931
MSG JANE DOE
CMR 1250
APO AA 09045-1000
* All mail must be addressed to someone specific; addressing mail to "Any Service Member" is no longer permitted.
Easy Returns & Exchanges
Full-Price Merchandise:
We understand that sometimes your order won’t work out for you—and that’s not a problem. You can return full-price merchandise and the original invoice within 14 days of the date on your invoice to receive the full amount back on your original tender. Return shipping is on customer's expense. We will not accept CODs. Refunds are processed within 14 days after we receive the return merchandise and will be given in the original form of payment for returns, excluding the original shipping costs. You will receive a confirmation by email once your refunds is processed.
Return items must be in new condition, with original tags attached. Return items must not be washed, worn or altered.
Unfortunately, we cannot accept merchandise after 14 days from the original ship date.
Sale-Price Merchandise:
We will credit the original tender for sale merchandise and the original invoice returned within 14 days of the date on your invoice. After 14 days, the sale product will not be eligible for return or credit. Return shipping is on customer's expense. We will not accept CODs. Refunds are processed within 14 days after we receive the return merchandise and will be given in the original form of payment for returns, excluding the original shipping costs.
Return items must be in new condition, with original tags attached. Return items must not be washed, worn or altered.
Final Sale
Undergarment, socks, swimwear, food, beauty/apothecary products, music, video, and books are Final Sale and NOT eligible for return or exchange. Due to the costly nature of shipping, International orders are not eligible for return. If you have any questions regarding your order, please contact our Customer Service Team prior to placing your order.
INTERNATIONAL SHIPPING:
Coming soon...
*We have the right to deny returns if the merchandise returned does not meet our return policy requirements. We recommend that you send the package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. If you have any questions regarding your order, shipment or returns, please email info@mensbackstage,com
*Price adjustments will be accepted within seven days from the date on your invoice. We can make price adjustments only on items that are purchased at the full retail price. Items purchased on sale or with a promotional discount are not eligible for further price adjustment.